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Liberty Mutual Auto Insurance Auto Claims
What They Offer
24 Hour Claims Service
Report a claim 24 hours a day, seven days a week, either
online, or on the phone:
Call 1-800-2CLAIMS (800-225-2467) Hearing impaired customers
with TTY devices please call 1-800-243-9801.
Emergency Roadside Assistance*
With every policy, Liberty Mutual will provide emergency
roadside assistance. 24 hours a day, 7 days a week, have peace
of mind that you will get the help you need- whenever and
wherever you may be in the United States and Canada.
In addition, if you have purchased Towing and Labor Coverage
at an additional cost, Liberty Mutual will pay for your
charges in one of three ways:
When you allow your car to be towed to the nearest repair
facility (as determined by Liberty Mutual), will pay the
entire towing charge. Simply sign the bill without paying
(This option is not available in
Massachusetts due to state regulations.)
If you prefer to have your car towed to a repair facility
other than the nearest repair facility, Liberty Mutual will
pay the towing charges up to your policy limits.
If a tow is not necessary to get you back on the road, Liberty
Mutual will pay for the labor charges up to your policy
*Service provided by Cross Country Motor Club of Boston, Inc.,
Boston, MA or through Cross Country Motor Club of California,
Inc., Boston, MA.
Total Liberty Care Facilities (TLC)**
For your convenience, you can have your car appraised, usually
within 24 hours, and repaired at one of our Total Liberty Care
facilities. Each facility is dedicated to providing our
customers with the highest quality repairs and services by
Scheduled opportunities for estimates and repairs,
immediate written estimate,
A copy of Liberty Mutual's Limited Warranty on the repairs,
direct payment to the TLC facility from Liberty Mutual.
You may also choose to have your car repaired at a repair
facility of your choice.
**Due to state regulations, TLC facilities are not available
Car Windshield Repair Services
If you have comprehensive or glass coverage and your
windshield or other safety glass is damaged, fixing it is
simple. Liberty Mutual has an extensive network of glass
replacement facilities available and the repair can be
completed at your home, place of employment, or other
convenient location. The glass company will bill Liberty
Mutual directly, helping to keep this a hassle free event for
you. They even guarantee the quality repair. If you do not
need a referral, we can work with your preferred glass
If you have Rental Coverage, Liberty Mutual can arrange
replacement transportation during the time your vehicle is
under repair. Frequently, the vehicle can be delivered to you.
Vehicle Locator Services
In the event your vehicle is damaged beyond repair, Liberty
Mutual will assist you in locating a comparable replacement
New Car Replacement Program***
Liberty Mutual will replace your new vehicle with no
depreciation charged if it is declared a total loss. This
program is available to you if your car is less than one year
old, has less than 15,000 miles, and was not previously owned.
***This program is not available in
If another party was at fault for an accident or a loss,
Liberty Mutual will have dedicated units who aggressively
pursue collection from the responsible party's insurance
carrier and prompt reimbursement of your deductible.
Liberty Mutual aggressively resist fraudulent claims
that may be brought against you. Liberty Mutual will work
closely with the National Insurance Crime Bureau and local law
enforcement agencies to detect and deter fraudulent claims.
Liberty Mutual has an extensive network of lawyers throughout
the U.S. and Canada to protect your interests in the event you
are sued as a result of an accident.
The descriptions of coverage's listed on this web site are
necessarily brief and are subject to the provisions,
limitations, and exclusions that can only be expressed in the
policy and related endorsements. Benefits and services
outlined on this web site are provided at no additional cost
unless otherwise specified. Discounts, credits, and benefits
are available where state laws and regulations allow and may
vary by state.
Please contact your insurance
representative for additional details.